After the sale and renewals
You will learnHow to help a new customer in their first week and keep them renewing.
The first days
- Check that they finished the form and received the launch message with their website, brand kit and portal.
- Open their website with them. Help them add their products, prices, menu or services in What you sell.
- Show them Menu on WhatsApp and how to answer their first order or booking from the Inbox.
- Help them share their website on WhatsApp Status and Facebook.
Renewals. A monthly business pays every month. Before each renewal the owner gets a WhatsApp reminder with a button to renew. A business that uses its website renews; one that never opened it does not. So the best way to keep a renewal is the first week above.
Keep in touch. A short message after the first week and after the first month ("Did you get your first order from the website?") is often enough.
Check your understanding
Practice only: these answers do not count.