Questions before recommending
You will learnThe questions that tell you which package and which parts of SmartBiz the business needs.
Ask before you recommend. The answers tell you what to show and which package fits.
| Ask | What the answer tells you |
|---|---|
| How do customers find you today? | Whether the website and .cm address are the main gain |
| What do you sell: products, services, meals, rooms, events? | Which part of the website to show: shop, bookings, menu, rooms |
| Do customers order or book? How? | Whether online orders or bookings will save them calls |
| How many people need their own business email? | 3 or fewer: Core. Up to 7: Advance. Up to 10: Elite |
| Do you already have a logo? | If yes, they upload it; if no, SmartBiz draws one |
| Do you use WhatsApp for the business? | Whether WhatsApp4Business (Advance and Elite) matters to them |
| Do you want to pay each month or for the year? | Monthly, or yearly with 15% off |
Listen more than you talk. Write down two or three things the owner cares about. Use their own words when you recommend: "You said customers call when you are busy. With the website they can order without calling."
Check your understanding
Practice only: these answers do not count.