Honest selling
You will learnWhat you may promise, what you must never promise, and how to treat a customer's information.
A customer who gets what they were promised renews, and every renewal is good for you. So sell only what SmartBiz really does.
Promise only what is in the package. Use the package table (lesson 2). If a customer asks for something that is not in it, say so.
Never promise
- a number of sales, customers or visitors;
- a first place on Google, or advertising;
- that a person will call them, visit them or design for them by hand: SmartBiz is done on WhatsApp and in the portal;
- a price, discount or free month that is not on smartbiz.mtn.cm;
- that a trial includes the .cm address or business emails.
Respect the customer.
- Sign up a business only with its owner's agreement. The owner pays, on their own phone.
- Never keep a copy of a customer's ID, documents or messages, and never share their details with anyone.
- Use your own link and code, never someone else's.
- If you do not know the answer, say so, and find out in the academy or from your partner. Do not guess.
Check your understanding
Practice only: these answers do not count.