From payment to a live website

1. Choose and pay. On smartbiz.mtn.cm the customer picks a package, monthly or yearly. They type their full name, their business name and their WhatsApp number (email is optional), accept the terms, then check the MoMo number to charge. The payment request arrives on that phone and they approve it with their own MoMo PIN.
2. Go to WhatsApp. The thank-you page shows their reference (SB- and six characters). They tap Continue on WhatsApp, and a message is already written: they send it to the SmartBiz number, +237 670 96 22 96.
3. Choose a language. SmartBiz answers in seconds: French or English. Everything that follows is in that language.
4. Answer the first half of the form. A button opens a short form on the phone: the province and the place on the map where customers find them, the days and hours they are open, what the business does, whether they need a new logo or already have one, and their main colour.
5. Choose a logo. They check the business name and tap Draw my logo. SmartBiz draws six logos in about a minute, and they pick the one they like (or ask for other colours).
6. Answer the second half. The web address they want, and the names of their email addresses. They can still go back and change the first half.
7. Choose a website design. They compare four real home pages built with their own logo and details, and choose one.
8. Launch. They tap Generate my website. SmartBiz builds everything and sends the launch message on WhatsApp: their portal, their website and their brand guide.

The .cm web address switches on when its security certificate is ready; until then the website opens on its SmartBiz address.

Where customers get stuck. Most often at step 2: they paid but did not send the WhatsApp message. Ask them to open WhatsApp and send it, with their reference. The second most common: they stopped in the middle of the form or lost the link. The link stays valid, and typing 1 on WhatsApp sends it again.